Privacy Policy

Seraphina Collective

Florence, Kentucky

At Seraphina Collective, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information you voluntarily provide, including name, email address, telephone number, date of birth if applicable, mailing address, appointment requests, medical or treatment inquiries, and information submitted through contact forms.

When visiting our website, we may automatically collect IP address, browser type, device information, pages visited, time spent on our website, referral sources, cookies, and analytics data.

How We Use Your Information

• Respond to inquiries
• Schedule consultations or appointments
• Provide requested services
• Communicate appointment reminders
• Improve our website and patient experience
• Process payments when applicable
• Send promotional emails if you have opted in
• Comply with legal obligations

HIPAA Compliance

Seraphina Collective is committed to protecting your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

If you become a patient, your medical information is protected under our Notice of Privacy Practices.

Please note: General website forms, standard email, and social media messaging may not be secure methods of communicating sensitive medical information. Please avoid submitting confidential medical information through unsecured website forms or email.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, remember user preferences, and improve marketing efforts. You may disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party providers including online scheduling software, payment processors, email marketing services, Google Analytics, Google Ads, and Meta advertising. These providers maintain their own privacy policies.

Advertising

We may use cookies and tracking technologies to provide relevant advertising across Google, Facebook, Instagram, and other advertising platforms. You may opt out of personalized advertising through your browser settings or advertising platform preferences.

Protection of Information

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we take reasonable measures to safeguard your information, no method of electronic transmission or storage is completely secure.

Payment Information

Payments made through third-party processors are encrypted and processed securely. Seraphina Collective does not store full credit card information on our website.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from children under 13 years of age.

Your Privacy Rights

You may request to access your personal information, correct inaccurate information, request deletion of personal information where permitted by law, or opt out of marketing communications. Patients may also exercise applicable rights concerning Protected Health Information as described in our Notice of Privacy Practices.

Email Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date.

Contact Us

Seraphina Collective
Florence, KY
Phone: 859-803-7176
Fax: 859-838-9181
Website: www.seraphinacollective.net
Email: info@seraphinacollective.net

Notice of Privacy Practices

If you become a patient of Seraphina Collective, your medical records are governed by our separate Notice of Privacy Practices (NPP), which explains how Protected Health Information may be used and disclosed in accordance with HIPAA and your rights regarding that information.